Shipping & Delivery

Shipping Policy – Rltshop

At rltshop.com, we are committed to delivering a seamless shipping experience. Below is a detailed overview of our domestic shipping practices.

1. Serviceable Regions

We currently ship to all 50 U.S. states, including Alaska and Hawaii.
Unfortunately, we do not ship to:

• P.O. Boxes
• APO/FPO addresses
• U.S. territories
• International locations

We plan to expand globally in the future and will notify customers when international shipping becomes available.

2. Order Fulfillment Timeframe

• Standard Processing Time: 1–2 business days after payment confirmation.
• Same-Day Processing: Orders placed before 2:00 PM EST on business days may be processed the same day.
• Next Business Day Processing: Applies to orders placed after 2:00 PM EST, on weekends, or holidays.

Note: During promotional periods or high-volume seasons (e.g., Black Friday, Christmas), processing time may extend by an additional 1–2 business days.

3. Delivery Estimates

Estimated delivery duration is 2–5 business days following order processing.

Actual delivery time may vary due to:

• Delivery address location (rural vs. metropolitan)
• Inclement weather
• National holidays
• Carrier service disruptions

If your order has not arrived within 7 business days, we encourage you to contact our customer service team for support.

4. Logistics Partners

We partner with reputable carriers to ensure safe and timely delivery. These include:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx

Our system selects the most efficient carrier based on delivery location and speed requirements.

5. Shipping Charges

• Flat Rate: $6.99 for all U.S. domestic orders.
• Transparent Pricing: No additional fees at checkout.
• Promotional Offers: Occasionally, we may offer free shipping. Promotions will be announced on our website and marketing channels.

6. Order Tracking

Upon shipment, a tracking number will be sent to your email along with a tracking link.

You will be able to:

• Monitor your shipment in real time
• View the estimated delivery date
• Access carrier status updates

If no tracking update is available within 72 hours, please reach out for assistance.

7. Delivery Issues

If you encounter any of the following:

• Tracking data has not changed in over 5 days
• Delivery marked “delivered” but not received
• Items received are damaged
• Order not received after 7 business days

Please contact our support team immediately.

8. Customer Service

Email: support@rltshop.com
Response Time: Within 1 business day
Resolution: We will initiate carrier claims or arrange for a replacement/refund where applicable.